Frequently Asked Questions
Everything you need to know about shopping with The Country Companies.
What is the standard shipping timeframe for orders?
We typically process orders within 1-2 business days. Standard shipping within the continental US generally takes 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I ensure I am ordering the correct size?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar garment you already own to ensure the perfect fit.
What payment methods do you accept?
The Country Companies accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Afterpay.
Are your materials ethically sourced?
Yes, we pride ourselves on quality and integrity. We partner exclusively with manufacturers who adhere to fair labor practices and prioritize sustainable, high-quality fabrics that are built to last.
Can I track my order once it has shipped?
Absolutely. As soon as your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.